Return and Exchange Policy

At Livin Leathers, we strive to ensure your satisfaction with every purchase. Our return and exchange policy is designed to be transparent and customer-friendly. Please review the following terms:

1. Defective or Damaged Items:

We encourage customers to inspect their order once received.
If you notice any defects, please contact our support team immediately at support@livinleathers.com. Our team will assist you with the return or replacement process.
Contact our customer service team within 24 hours to initiate the return process.

2. Size Exchange:

In case of size-related issues, customers can request an exchange.
The customer is responsible for returning the product to our shipping address.
All shipping charges associated with the exchange will be borne by the customer.

3. Return Procedure:

For any return or exchange, please contact our customer support team at support@livinleathers.com to obtain a Return Merchandise Authorization (RMA) number or fill out the return and exchange form provided by our team.
Clearly write the RMA number on the outside of the package.
Ship the item to our designated shipping address.

4. Condition of Returned Items:

Items must be returned in their original condition, including tags and packaging.
Livin Leathers reserves the right to refuse returns if the product shows signs of wear, use, or damage.

5. Refund or Exchange Processing:

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund or exchange.
If approved, refunds will be processed to the original method of payment, and exchanges will be shipped promptly.

6. Shipping Charges:

All shipping charges related to returns for size exchange are the responsibility of the customer.
Livin Leather will cover shipping costs for defective or damaged items during the delivery process.

7. Timeline for Returns: